Zoom Video

As a technical support staff, a question that I am asked a lot by my customers is “Can you show me the solution of the problem step by step?” I try really hard to state the operating steps to them by the words in the email or on the phone, but they don’t get what I mean for most of times. In fact, the 80% questions have been asking again and again, but I still have to answer them one by one. Now the solution is clear for me: Creating the step-by-step video for troubleshooting.

Why create a video for technical support?

• It is an easy way to explain your solution process
• No continual stop/start grabbing screenshots and typing instructions
• Easy to follow along and reproduce steps
• Friendly to users

• Reduce service costs with online customer self-service

To make a troubleshooting video, there are 4 steps to go: prepare your script, record screen activities, edit your recording, and publish your movie. There are some applications available to record what happens on your computer. A few of them are free, but with little editing feature. Some editing is necessary for making a compelling step-by-step video. Here I will focus on the editing feature of DemoCreator.

The advanced editing features enable you to edit the recording and add details to your video. Because the recorded movies are shown as a slide format in this screencasting tool, you can readily modify the pace and control the timing of objects such as visual components on the timeline editor for each slide. There is a library of available objects to decorate the recording, such as Flash animation, mouse movements, text box, edit entry, zoom-n-pan scale for specifying specific details for selected area, highlight boxes for spotlighting areas in a slide, and clickable buttons for directing users to a different slide or URL page. You can enhance the video by adding the objects to make the illustration explicit. Besides, you can rerecord the narration or import the music file to the video if it is in need. Furthermore, the existed project can be imported to the current recording project. It means that this screen recorder supports project reuse, and the multiple videos can be integrated as one.

To make a good step-by-step video, there are some useful tips:

• Prepare your recording script: Be familiar with the software you are going to demonstrate, and know clearly of the operating steps. If you want to add the narration to the video, you’d better write down the script or prepare it in your mind.
• Capture only the minimum screen area that you need. This will reduce the file size. And you can emphasize the important part by zooming and panning.
• Adjust the screen resolution and color quality: To improve your computer’s performance during the screen-capture session, especially if you plan to capture the entire computer screen, reducing the screen resolution and color quality is good for the recording performance.
• Be aware of your mouse movements: When selected the Taking screenshots recording mode, avoid the unnecessary clicks; when selected the Full motion recording, you may hang the mouse to the area which need to be selected or clicked for a second or two. For a video with audio, the synchronization is very important.
• It’s OK to pause. If there is a long video or if you have to pause when in recording, it is all right. And you can resume your recording by capturing additional slides.
• Save your recording in the shareable format. To put the video on your websites, publish the output as Flash movie with Html page is nice. To share it on video sharing website like Youtube, you can publish it as Avi.

Well, have a try and make the video of screen for technical stuff. You may enjoy doing that.

About the Author:

Sameshow E-learning Software is dedicated to providing presentation and learning content authoring tools ideal for trade shows, online learning, enterprise training, conference, company presentations etc. Learn more about screencasting training.

Adward Chan, Sameshow E-Learning software provider, a regular writer on software.

Article Source: ArticlesBase.com – Step-by-step Guide Video – Tech Support Solution

Canon Powershot SX1 IS, 10 MP, 20x Wide Zoom, Full HD Video with 16 GB card too! $117.50

12MP DIGITAL VIDEO CAMERA 2.4" DC500T DC510T DV camcorder 8X ZOOM $89.99

2.4" LCD 5.0MP CMOS 12.0MP 4X Digital Zoom Digital Video Camera Camcorder DV $9.98

2.7" TFT 12MP 8X Zoom Digital Camera Video Recorder DC560 Orange $25.59

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

SLICK DIGITAL VIDEO CAMERA W/ BUILT-IN MEMORY, LED LIGHT, DIGITAL ZOOM $10.00

2.4" TFT LCD 4X ZOOM 8MP Digital Video Camcorder Camera DV Silver $36.50

12MP DIGITAL VIDEO CAMERA 2.4" DC500T DC510T DV camcorder 8X ZOOM $98.79

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

BRAND New Fujifilm Finepix S4200 24X Optical Zoom HD Video 3" LCD Digital Camera $132.50

560 orange 2.7" TFT 12MP 8X Zoom Digital Camera Video Recorder $28.99

EMERSON HD Digital Video Camera/RED 4XDigital Zoom / Rechargable Battery / 720p $19.50

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

2.4" LCD 5.0MP CMOS 12.0MP 4X Digital Zoom Digital Video Camera Camcorder DV $9.98

12MP HD 720P Digital Camera Video 8x Zoom Camcorder DV $179.99

VIVITAR VIVICAM X327 DIGITAL CAMERA PINK 3X OPTICAL ZOOM, HD +VIDEO $30.00

12MP HD 720P Digital Camera Video 8x Zoom Camcorder DV $179.99

Sony Cyber-shot DSC-P30 1.3 MP Optical Zoom Digital Camera Photo/Video - Silver. $39.99

Sony Mavica MVC CD300 3.3 MP Photo/Video CD Digital Camera Optical Zoom - Silver $139.95

Sony Cyber-shot DSC-P71 3.2 MP Photo/Video Digital Camera Optical Zoom - Silver. $39.99

12MP DIGITAL VIDEO CAMERA 2.4" DC500T DC510T DV camcorder 8X ZOOM $95.99

1080P HD 4X Digital Zoom Full Car DVR DV Video Camera Cam 1440 x 1080 15fps $69.99

12MP HD 720P Digital Camera Video 8x Zoom Camcorder DV $179.99

2.7" TFT LCD 12MP 8X Zoom Digital Camera Video Recorder $44.98

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

OLYMPUS CAMEDIA D-580 DIGITAL CAMERA SILVER 3X OPTICAL ZOOM, +VIDEO $9.99

Sanyo 14mp 5X zoom HD video digital camera - as is $14.99

2.4" LCD 5.0MP CMOS 12.0MP 4X Digital Zoom Digital Video Camera Camcorder DV $9.98

Canon PowerShot A2300 IS 16.0 MP Digital Camera 5x Zoom 720p HD Videos $149.99

Canon PowerShot A810 16 MP Digital Camera with 5x Zoom 720p HD Videos (Red) $109.99

Canon PowerShot A810 16 MP Digital Camera with 5x Zoom 720p HD Videos (Black) $109.99

Canon PowerShot A810 16 MP Digital Camera with 5x Zoom 720p HD Videos (Silver) $109.99

Kodak Z990 12MP Digital Camera with 30x Optical Zoom HD Video Capture & 3.0" LCD $189.95

Canon PowerShot A1300 IS 16.0 MP 720p HD Video 5x Zoom Digital Camera (Silver) $119.99

Canon PowerShot A1300 IS 16.0 MP 720p HD Video 5x Zoom Digital Camera (Black) $119.99

Canon A1300 IS 16 MP 720p HD Video 5x Zoom Digital Camera Black + Free 8 Piece $124.99

Canon A1300 IS 16 MP 720p HD Video 5x Zoom Digital Camera Black + Free 8GB $129.99

Canon A1300 IS 16 MP 720p HD Video 5x Zoom Digital Camera Silver + 8 Piece Kit $124.99

Canon A1300 IS 16 MP 720p HD Video 5x Zoom Digital Camera Silver + 8GB Memory $129.99

Canon A810 16 MP Digital Camera with 5x Zoom 720p HD Videos Silver + 8 Piece Kit $129.99

Canon A810 16 MP Digital Camera with 5x Zoom 720p HD Videos Silver + 8GB Memory $129.99

Canon A810 16 MP Digital Camera with 5x Zoom 720p HD Videos Black + Free 8 Piece $129.99

Canon A810 16 MP Digital Camera with 5x Zoom 720p HD Videos Black + Free 8GB $129.99

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Kodak Super Zoom-21x-14MP Camera (Z5010)-HD Video-New in Box-with Warranty $102.50

Kodak Super Zoom-21x-14MP Camera (Z5010)-HD Video-New in Box-with Warranty $99.99

Sony Cyber-shot DSC-HX10V 18.2 MP 16x Zoom 3D Sweep HD Video 16GB Bundle (Black) $329.00

Sony Cyber-shot DSC-HX10V (Black) 18.2 MP 16x Zoom 3D Sweep HD Video with Geotag $298.00

Sony Cyber-shot DSC-HX10V 18.2 MP 16x Zoom 3D Sweep HD Video 4GB Bundle (Black) $305.00

Sony Cyber-shot DSC-HX10V 18.2 MP 16x Zoom 3D Sweep HD Video (Black) 8GB Bundle $315.00

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Kodak EASYSHARE M893 IS 8.1 MP 3x Optical 5x Digital 15xTotal Zoom Camera Video $49.99

Kodak EASYSHARE MD1063 IS 10.3MP 3x Optical 5x Digital 15x Tot Zoom Camera Video $69.99

Kodak EasyShare Z740 Digital/Video Camera 10X Optical Zoom WORKS GREAT! $64.99

Canon PowerShot A2300 IS 16.0 MP Digital Camera 5x Zoom 720p HD Videos (Red) $149.99

SYLVANIA DIGITAL VIDEO CAMERA DV1100 1.8" SCREEN * 4X DIGITAL ZOOM $15.00

Canon A2300 IS 16 MP Digital Camera 5x Zoom 720p HD Videos Red + Free 8GB Memory $159.99

Canon A2300 IS 16 MP Digital Camera 5x Zoom 720p HD Videos Red + 8 Piece Acc Kit $154.99

FUJIFILM FINEPIX S3000B DIGITAL CAMERA 3.2 MP 6X ZOOM + DIGITAL VIDEO $29.95

12MP 8X Digital Zoom Digital Video Camera Camcorder $157.98

HD 720P 2.0 Inch LCD 5.0MP CMOS 12.0MP 4X Zoom Digital Video Camera Mini DV AVI $45.31

Sony Mavica MVC CD300 3.3 MP Photo/Video CD Digital Camera Optical Zoom - Silver $139.95

Sony Cyber-shot DSC-P30 1.3 MP Optical Zoom Digital Camera Photo/Video - Silver. $39.95

Sony Cyber-shot DSC-P71 3.2 MP Photo/Video Digital Camera Optical Zoom - Silver. $39.95

HD 720P 2.0 Inch LCD 5.0MP CMOS 12.0MP 4X Zoom Digital Video Camera Mini DV AVI $45.32

Brand New 16MP 3.0"TFT 16x ZOOM A70 HD Video Camcorder DV Camera Red $81.99

Magnavox VR8248BK01 Color Video Camera - TV Zoom Lens $142.99

Digital Slim Anti-Shake 2.7" LCD 15MP HD 5x,4X Zoom Video camera USB 2.0 $77.23

Sony Cyber-shot DSC-W650 16MP 5X Opt Zoom Red Digital Camera 720p HD Video $138.00

PANASONIC DMC-FH8S 16MP / 5X ZOOM / 3IN LCD OIS / HARD DRIVE VIDEO $155.43

Stylish 3.0" LTPS LCD Digital Camera Video Camcorder 8X Zoom 5.0MP AV-IN/ Digita $157.45

Canon Powershot SX130 IS 12MP 12x Zoom Digital Camera w/ 720p HD Video $199.00

Kodak Super Zoom-21x-14MP Camera (Z5010)-HD Video-New in Box-with Warranty $99.99

2.0 Inch HD 720P LCD 5.0MP CMOS 12.0MP 4X Zoom Digital Video Camera Mini DV AVI $45.32

SONY CYBERSHOT DSC-W570 16.1 MP DIGITAL CAMERA SILVER 720p VIDEO 5X OPTICAL ZOOM $68.99

Canon PowerShot A1300 16MP Black Digital Camera w/ 5x Zoom & 720p HD Video $109.00

12MP 8X ZOOM 2.4"LCD Wide Angle Digital Still Camera Camcorder Video $109.99

FoodSaver T02-0050-05 Quick Marinator 2-1/4-Quart Square Canister $19.99 FS Tilia 2.25qt Quick MarinateFood Preservation...

DeLonghi EC5 Steam-Driven 4-Cup Espresso and Cappuccino Maker, Black $29.99 DeLonghi EC5 Steam Driven Cappuccino/Espresso Maker...

West Bend 82386 Kettle Krazy Popcorn Popper and Nut Roaster $34.00 The Kettle Krazy by West Bend enables you to roast nuts and pop popcorn all with one machine. This machine offers precision even heating to pop 6qts of popcorn or roast 3cups of nuts. Included is a dome lid that doubles as a serving bowl and recipe book....

Electric Light Orchestra (ELO) - Zoom Tour Live $6.74 Stellar live show, recorded at CBS Television City in L.A., heralds a new record from the influential band as well as the return of leader Jeff Lynne. Songs include "Evil Woman," "Telephone Line," "Can't Get it Out of My Head" and "Don't Bring Me Down." 99 min. Widescreen (Enhanced); Soundtracks: English Dolby 5.1, DTS, Surround; interactive menus; interviews; scene access....

Live From New York $21.98 NTSC/Region 0. Live set from the original Disco diva, filmed on February 28, 1999 at the Hammerstein Ballroom in New York City. In this concert recording, Donna mixes old hits like 'On The Radio', 'I Feel Love', 'She Works Hard For The Money' and 'Bad Girls' with her then more recent material like 'This Time I Know It's For Real' and many more. Immortal....

Paramount Pictures 90th Anniversary Memorable Scores $12.35 All products are BRAND NEW and factory sealed. Fast shipping and 100% Satisfaction Guaranteed....

Zoom - The Zoomers Video Special: The Making of Zoom [VHS] $4.50 ...

Neutralize your website’s carbon footprint today, SuperGreenHosting.com

Post Footer automatically generated by Add Post Footer Plugin for wordpress.