As a technical support staff, a question that I am asked a lot by my customers is “Can you show me the solution of the problem step by step?” I try really hard to state the operating steps to them by the words in the email or on the phone, but they don’t get what I mean for most of times. In fact, the 80% questions have been asking again and again, but I still have to answer them one by one. Now the solution is clear for me: Creating the step-by-step video for troubleshooting.

Why create a video for technical support?

• It is an easy way to explain your solution process
• No continual stop/start grabbing screenshots and typing instructions
• Easy to follow along and reproduce steps
• Friendly to users

• Reduce service costs with online customer self-service

To make a troubleshooting video, there are 4 steps to go: prepare your script, record screen activities, edit your recording, and publish your movie. There are some applications available to record what happens on your computer. A few of them are free, but with little editing feature. Some editing is necessary for making a compelling step-by-step video. Here I will focus on the editing feature of DemoCreator.

The advanced editing features enable you to edit the recording and add details to your video. Because the recorded movies are shown as a slide format in this screencasting tool, you can readily modify the pace and control the timing of objects such as visual components on the timeline editor for each slide. There is a library of available objects to decorate the recording, such as Flash animation, mouse movements, text box, edit entry, zoom-n-pan scale for specifying specific details for selected area, highlight boxes for spotlighting areas in a slide, and clickable buttons for directing users to a different slide or URL page. You can enhance the video by adding the objects to make the illustration explicit. Besides, you can rerecord the narration or import the music file to the video if it is in need. Furthermore, the existed project can be imported to the current recording project. It means that this screen recorder supports project reuse, and the multiple videos can be integrated as one.

To make a good step-by-step video, there are some useful tips:

• Prepare your recording script: Be familiar with the software you are going to demonstrate, and know clearly of the operating steps. If you want to add the narration to the video, you’d better write down the script or prepare it in your mind.
• Capture only the minimum screen area that you need. This will reduce the file size. And you can emphasize the important part by zooming and panning.
• Adjust the screen resolution and color quality: To improve your computer’s performance during the screen-capture session, especially if you plan to capture the entire computer screen, reducing the screen resolution and color quality is good for the recording performance.
• Be aware of your mouse movements: When selected the Taking screenshots recording mode, avoid the unnecessary clicks; when selected the Full motion recording, you may hang the mouse to the area which need to be selected or clicked for a second or two. For a video with audio, the synchronization is very important.
• It’s OK to pause. If there is a long video or if you have to pause when in recording, it is all right. And you can resume your recording by capturing additional slides.
• Save your recording in the shareable format. To put the video on your websites, publish the output as Flash movie with Html page is nice. To share it on video sharing website like Youtube, you can publish it as Avi.

Well, have a try and make the video of screen for technical stuff. You may enjoy doing that.

About the Author:

Sameshow E-learning Software is dedicated to providing presentation and learning content authoring tools ideal for trade shows, online learning, enterprise training, conference, company presentations etc. Learn more about screencasting training.

Adward Chan, Sameshow E-Learning software provider, a regular writer on software.

Article Source: ArticlesBase.com – Step-by-step Guide Video – Tech Support Solution

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

Panasonic Lumix DMC-FH5 16.1 MP 4x Optical Zoom Digital Camera & 720p HD Video $39.00

EUC ~ HP photosmart 435 ~ 3.1 MP, up to 5x zoom, digital video capture w/ audio $15.00

Sony Cybershot DSCM1 5MP Digital Camera with 3x Optical Zoom & MPEG4 Video $49.99

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

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Kodak EASYSHARE M532 14 MP 4x Wide Optical Zoom Digital Camera + Videos - Silver $49.95

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

COLORPIX Digital Video Camera, 4X ZOOM, WITH SOFTWARE, BLACK, IN ORIGINAL BOX. $25.99

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Samsung PL20 (Black) 2.7" LCD 5x Zoom HD Videos Digital Camera $113.53

Fuji Finepix S2950 14MP HD Digital Camera 18X Zoom 720p Video 3” LCD Black $159.95

NEW EMERSON 12 MEGAPIXEL DIGITAL CAMERA - SHOOTS VIDEO - 4X DIGITAL ZOOM $20.00

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

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Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

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NEW Black KODAK Z915 10MP 10x optic ZOOM HD VIDEO RECOR $139.88

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Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Global Digtal Video Camera 3.1 Mega-Pixels 4X Digtal Zoom $15.00

HP PhotoSmart M22 4MP Camera 6x Digital Zoom Video $14.99

DXG 305V Digital Video Camera 4x Zoom 3.0 Mega Pixel $0.99

DXG 506V Digital Video Camera 4X Zoom 5.1 Mega Pixel $0.99

Casio Exilim EX-S8 Silver 12MP Digital Camera 4X Optical Zoom 2.7" LCD VGA Video $97.99

Samsung PL20 (Red) 2.7" LCD 5x Zoom HD Videos Digital Camera EC-PL20ZZBPSUS $98.92

Canon Powershot SX30 IS 14.1 MP Digital Camera w/ 35x Optical Zoom and HD Video $380.00

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Emerson HD Digital Video Camera/Camcorder 720p 5.0 MP 4X zoom $33.99

Nikon Coolpix L105 12.1 MP 15X Optical Zoom Black 720 HD Video Store Display! $97.00

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

14MP 2.7" TFT 12x Zoom Digital Camera Video Anti Shake $82.23

Digital Video Camera w 4x zoom & color LCD $39.99

Nikon Coolpix L120 Black 14.1 MP 21x Wide-Zoom 720p HD Video Refurbished $179.00

Global New Beginnings DV-136ZB 1.5" 3.1 MP Digital Video Camera with 4X Zoom $9.99

Fujifilm F80 EXR Digital Camera in Black New with 10x Optical Zoom and HD Video $279.99

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Boys Blue V-Tech 1.3 mp Kidizoom Camera Digital Zoom Video Sound NIB FREE SHIP! $34.99

New 16MP 3.0"TFT 16x ZOOM A70 HD Video Camcorder DV Camera $65.99

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

2.4" LCD 5.0MP CMOS 12.0MP 4X Digital Zoom Digital Video Camera Camcorder DV $60.25

Zoom Q3HD Q3 HD Video Recorder+16GB SD+Soft Case Bundle $299.00

1080P HD 4X Digital Zoom Full Car DVR DV Video Camera Cam 1440 x 1080 15fps $71.99

2.4" TFT 4X Zoom HD 8MP Digital Video Camcorder Camera DV /Simple, easy to use $39.99

3.0 Inch LCD Screen 32MB 8X Digital Zoom Digital Video Y4396020 $155.00

Samsung Digimax Digital Camera S600 6.0 Mega Pixels 3X Zoom/Video Mostly Works $15.00

Dino Lite Silver AM3011 200x Zoom w/USB Digital Microscope Video Handheld Camera $149.00

14MP 2.7" TFT 12X Zoom Digital Camera Video Anti Shake $68.89

Panasonic TZ5 10X Leica Lens HD Video w Zoom +2nd battery - better than ZS3,ZS5 $89.00

HD 720P 2.0 Inch LCD 5.0MP CMOS 12.0MP 4X Zoom Digital Video Camera Mini DV AVI $53.92

HD 2.7in LCD 5.0MP CMOS 8X Zoom Digital Video Camera Camcorder MP3/4 Player DVR $90.92

2.4" LCD 5.0MP CMOS 12.0MP 4X Digital Zoom Video Camera Camcorder DV $60.92

5M cmos sensor 4X digital zoom HD720P 2.4" LCD camera video DV hd free shipping $65.99

Black COLORPIX Digital Video Camera, 4X ZOOM - Handheld $0.01

New Fujifilm Finepix JX350 16MP 5x Optical Zoom HD Video Digital Camera Black $128.95

Bell Howell S7 Slim Digital Camera Red12 MP Video LCD Sceen 5X Zoom Point Shoot $77.39

GLOBAL DV136ZB DIGITAL VIDEO CAMERA 3.1 MP 4X DIGITAL ZOOM 1.8 INCH TFT LCD NIB $14.99

NEW Black KODAK ZD15 10MP 10x optic ZOOM HD VIDEO RECOR $145.00

Digital Camera Video Camcorder 4x Zoom 8MP 2.4" LCD TFT $51.10

12 MP 2.4"TFT Digital Camera Camcorder Video DV 8X Zoom $73.39

Simpleflix Digital Video Camera w/ Tripod&Pouch 4x Zoom LED Light Color Display $24.99

12MP 2.7" HD TFT 8X Zoom Video Digital Camera Camcorder $159.99

Fujifilm JX200 12MP Digital Camera 5 X ZOOM with HD Video and Panorama Mode $99.99

Global New Beginnings DV-136ZB 3.1 MP Digital Video Camera w/ 4 X Zoom, NewINBOX $35.00

▓█★Canon SX130 IS★720p HD Video★12x Zoom 12.1 MP★3" LCD★Digic 4★1Yr Warranty★█▓ $139.54

Fujifilm Finepix S2950 14.0 MP HD Digital Camera 18x Zoom 720p Video 3" LCD $54.00

GLOBAL 3.1 MP DIGITAL VIDEO CAMERA New silver 4x zoom digital movie $17.99

NEW GLOBAL DV136ZB DIGITAL VIDEO CAMERA 3.1 MP 4X DIGITAL ZOOM 1.8 INCH TFT LCD $19.50

GLOBAL DIGITAL VIDEO CAMERA W/3.1 MEGAPIXEL & 4X ZOOM $25.00

New SAMSUNG ST80 3" Digital Camera Videos 7X ZOOM + 4GB + Express Free Shipping $229.99

New SAMSUNG VLUU ES28 2.7" Digital Camera 5X Zoom Video $144.99

Bodum Bistro Electric Burr Coffee Grinder Ask any coffee connoisseur and they'll tell you that in order for coffee beans to develop their full flavor profile, they must be ground right before coming in contact with hot water. This is where the bistro electric burr coffee grinder comes in and beco...

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As a technical support staff, a question that I am asked a lot by my customers is “Can you show me the solution of the problem step by step?” I try really hard to state the operating steps to them by the words in the email or on the phone, but they don’t get what I mean for most of times. In fact, the 80% questions have been asking again and again, but I still have to answer them one by one. Now the solution is clear for me: Creating the step-by-step video for troubleshooting.

Why create a video for technical support?

• It is an easy way to explain your solution process
• No continual stop/start grabbing screenshots and typing instructions
• Easy to follow along and reproduce steps
• Friendly to users

• Reduce service costs with online customer self-service

To make a troubleshooting video, there are 4 steps to go: prepare your script, record screen activities, edit your recording, and publish your movie. There are some applications available to record what happens on your computer. A few of them are free, but with little editing feature. Some editing is necessary for making a compelling step-by-step video. Here I will focus on the editing feature of DemoCreator.

The advanced editing features enable you to edit the recording and add details to your video. Because the recorded movies are shown as a slide format in this screencasting tool, you can readily modify the pace and control the timing of objects such as visual components on the timeline editor for each slide. There is a library of available objects to decorate the recording, such as Flash animation, mouse movements, text box, edit entry, zoom-n-pan scale for specifying specific details for selected area, highlight boxes for spotlighting areas in a slide, and clickable buttons for directing users to a different slide or URL page. You can enhance the video by adding the objects to make the illustration explicit. Besides, you can rerecord the narration or import the music file to the video if it is in need. Furthermore, the existed project can be imported to the current recording project. It means that this screen recorder supports project reuse, and the multiple videos can be integrated as one.

To make a good step-by-step video, there are some useful tips:

• Prepare your recording script: Be familiar with the software you are going to demonstrate, and know clearly of the operating steps. If you want to add the narration to the video, you’d better write down the script or prepare it in your mind.
• Capture only the minimum screen area that you need. This will reduce the file size. And you can emphasize the important part by zooming and panning.
• Adjust the screen resolution and color quality: To improve your computer’s performance during the screen-capture session, especially if you plan to capture the entire computer screen, reducing the screen resolution and color quality is good for the recording performance.
• Be aware of your mouse movements: When selected the Taking screenshots recording mode, avoid the unnecessary clicks; when selected the Full motion recording, you may hang the mouse to the area which need to be selected or clicked for a second or two. For a video with audio, the synchronization is very important.
• It’s OK to pause. If there is a long video or if you have to pause when in recording, it is all right. And you can resume your recording by capturing additional slides.
• Save your recording in the shareable format. To put the video on your websites, publish the output as Flash movie with Html page is nice. To share it on video sharing website like Youtube, you can publish it as Avi.

Well, have a try and make the video of screen for technical stuff. You may enjoy doing that.

About the Author:

Sameshow E-learning Software is dedicated to providing presentation and learning content authoring tools ideal for trade shows, online learning, enterprise training, conference, company presentations etc. Learn more about screencasting training.

Adward Chan, Sameshow E-Learning software provider, a regular writer on software.

Article Source: ArticlesBase.com – Step-by-step Guide Video – Tech Support Solution

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

Panasonic Lumix DMC-FH5 16.1 MP 4x Optical Zoom Digital Camera & 720p HD Video $39.00

EUC ~ HP photosmart 435 ~ 3.1 MP, up to 5x zoom, digital video capture w/ audio $15.00

Sony Cybershot DSCM1 5MP Digital Camera with 3x Optical Zoom & MPEG4 Video $49.99

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

Sony Bloggie Live(MHS-TS55) Video Camera with 4x Digital Zoom, 3.0-Inch Touchscr $169.99

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Kodak EASYSHARE M532 14 MP 4x Wide Optical Zoom Digital Camera + Videos - Silver $49.95

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

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NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Samsung PL20 (Black) 2.7" LCD 5x Zoom HD Videos Digital Camera $113.53

Fuji Finepix S2950 14MP HD Digital Camera 18X Zoom 720p Video 3” LCD Black $159.95

NEW EMERSON 12 MEGAPIXEL DIGITAL CAMERA - SHOOTS VIDEO - 4X DIGITAL ZOOM $20.00

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

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Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

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NEW Black KODAK Z915 10MP 10x optic ZOOM HD VIDEO RECOR $139.88

New 16MP 3.0"TFT 16x ZOOM A70 HD Video Camcorder DV Camera $65.99

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Global Digtal Video Camera 3.1 Mega-Pixels 4X Digtal Zoom $15.00

HP PhotoSmart M22 4MP Camera 6x Digital Zoom Video $14.99

DXG 305V Digital Video Camera 4x Zoom 3.0 Mega Pixel $0.99

DXG 506V Digital Video Camera 4X Zoom 5.1 Mega Pixel $0.99

Casio Exilim EX-S8 Silver 12MP Digital Camera 4X Optical Zoom 2.7" LCD VGA Video $97.99

Samsung PL20 (Red) 2.7" LCD 5x Zoom HD Videos Digital Camera EC-PL20ZZBPSUS $98.92

Canon Powershot SX30 IS 14.1 MP Digital Camera w/ 35x Optical Zoom and HD Video $380.00

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Emerson HD Digital Video Camera/Camcorder 720p 5.0 MP 4X zoom $33.99

Nikon Coolpix L105 12.1 MP 15X Optical Zoom Black 720 HD Video Store Display! $97.00

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

14MP 2.7" TFT 12x Zoom Digital Camera Video Anti Shake $82.23

Digital Video Camera w 4x zoom & color LCD $39.99

Nikon Coolpix L120 Black 14.1 MP 21x Wide-Zoom 720p HD Video Refurbished $179.00

Global New Beginnings DV-136ZB 1.5" 3.1 MP Digital Video Camera with 4X Zoom $9.99

Fujifilm F80 EXR Digital Camera in Black New with 10x Optical Zoom and HD Video $279.99

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Boys Blue V-Tech 1.3 mp Kidizoom Camera Digital Zoom Video Sound NIB FREE SHIP! $34.99

New 16MP 3.0"TFT 16x ZOOM A70 HD Video Camcorder DV Camera $65.99

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

2.4" LCD 5.0MP CMOS 12.0MP 4X Digital Zoom Digital Video Camera Camcorder DV $60.25

Zoom Q3HD Q3 HD Video Recorder+16GB SD+Soft Case Bundle $299.00

1080P HD 4X Digital Zoom Full Car DVR DV Video Camera Cam 1440 x 1080 15fps $71.99

2.4" TFT 4X Zoom HD 8MP Digital Video Camcorder Camera DV /Simple, easy to use $39.99

3.0 Inch LCD Screen 32MB 8X Digital Zoom Digital Video Y4396020 $155.00

Samsung Digimax Digital Camera S600 6.0 Mega Pixels 3X Zoom/Video Mostly Works $15.00

Dino Lite Silver AM3011 200x Zoom w/USB Digital Microscope Video Handheld Camera $149.00

14MP 2.7" TFT 12X Zoom Digital Camera Video Anti Shake $68.89

Panasonic TZ5 10X Leica Lens HD Video w Zoom +2nd battery - better than ZS3,ZS5 $89.00

HD 720P 2.0 Inch LCD 5.0MP CMOS 12.0MP 4X Zoom Digital Video Camera Mini DV AVI $53.92

HD 2.7in LCD 5.0MP CMOS 8X Zoom Digital Video Camera Camcorder MP3/4 Player DVR $90.92

2.4" LCD 5.0MP CMOS 12.0MP 4X Digital Zoom Video Camera Camcorder DV $60.92

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Black COLORPIX Digital Video Camera, 4X ZOOM - Handheld $0.01

New Fujifilm Finepix JX350 16MP 5x Optical Zoom HD Video Digital Camera Black $128.95

Bell Howell S7 Slim Digital Camera Red12 MP Video LCD Sceen 5X Zoom Point Shoot $77.39

GLOBAL DV136ZB DIGITAL VIDEO CAMERA 3.1 MP 4X DIGITAL ZOOM 1.8 INCH TFT LCD NIB $14.99

NEW Black KODAK ZD15 10MP 10x optic ZOOM HD VIDEO RECOR $145.00

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12MP 2.7" HD TFT 8X Zoom Video Digital Camera Camcorder $159.99

Fujifilm JX200 12MP Digital Camera 5 X ZOOM with HD Video and Panorama Mode $99.99

Global New Beginnings DV-136ZB 3.1 MP Digital Video Camera w/ 4 X Zoom, NewINBOX $35.00

▓█★Canon SX130 IS★720p HD Video★12x Zoom 12.1 MP★3" LCD★Digic 4★1Yr Warranty★█▓ $139.54

Fujifilm Finepix S2950 14.0 MP HD Digital Camera 18x Zoom 720p Video 3" LCD $54.00

GLOBAL 3.1 MP DIGITAL VIDEO CAMERA New silver 4x zoom digital movie $17.99

NEW GLOBAL DV136ZB DIGITAL VIDEO CAMERA 3.1 MP 4X DIGITAL ZOOM 1.8 INCH TFT LCD $19.50

GLOBAL DIGITAL VIDEO CAMERA W/3.1 MEGAPIXEL & 4X ZOOM $25.00

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New SAMSUNG VLUU ES28 2.7" Digital Camera 5X Zoom Video $144.99

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Cuisinart DCC-1100 12-Cup Programmable Coffeemakers $110.00 Cuisinart 12-Cup Programmable Coffeemaker Enjoy freshly brewed coffee from the Cuisinart 12-Cup Programmable Coffeemaker, which is a classically designed coffeemaker accented with stainless steel for a look that is sure to enhance your countertop. Available in your choice of color, the fully automatic coffeemaker has 24-hour programmability, a self-cleaning function, a 1 to 4-cup setting to custom...

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As a technical support staff, a question that I am asked a lot by my customers is “Can you show me the solution of the problem step by step?” I try really hard to state the operating steps to them by the words in the email or on the phone, but they don’t get what I mean for most of times. In fact, the 80% questions have been asking again and again, but I still have to answer them one by one. Now the solution is clear for me: Creating the step-by-step video for troubleshooting.

Why create a video for technical support?

• It is an easy way to explain your solution process
• No continual stop/start grabbing screenshots and typing instructions
• Easy to follow along and reproduce steps
• Friendly to users

• Reduce service costs with online customer self-service

To make a troubleshooting video, there are 4 steps to go: prepare your script, record screen activities, edit your recording, and publish your movie. There are some applications available to record what happens on your computer. A few of them are free, but with little editing feature. Some editing is necessary for making a compelling step-by-step video. Here I will focus on the editing feature of DemoCreator.

The advanced editing features enable you to edit the recording and add details to your video. Because the recorded movies are shown as a slide format in this screencasting tool, you can readily modify the pace and control the timing of objects such as visual components on the timeline editor for each slide. There is a library of available objects to decorate the recording, such as Flash animation, mouse movements, text box, edit entry, zoom-n-pan scale for specifying specific details for selected area, highlight boxes for spotlighting areas in a slide, and clickable buttons for directing users to a different slide or URL page. You can enhance the video by adding the objects to make the illustration explicit. Besides, you can rerecord the narration or import the music file to the video if it is in need. Furthermore, the existed project can be imported to the current recording project. It means that this screen recorder supports project reuse, and the multiple videos can be integrated as one.

To make a good step-by-step video, there are some useful tips:

• Prepare your recording script: Be familiar with the software you are going to demonstrate, and know clearly of the operating steps. If you want to add the narration to the video, you’d better write down the script or prepare it in your mind.
• Capture only the minimum screen area that you need. This will reduce the file size. And you can emphasize the important part by zooming and panning.
• Adjust the screen resolution and color quality: To improve your computer’s performance during the screen-capture session, especially if you plan to capture the entire computer screen, reducing the screen resolution and color quality is good for the recording performance.
• Be aware of your mouse movements: When selected the Taking screenshots recording mode, avoid the unnecessary clicks; when selected the Full motion recording, you may hang the mouse to the area which need to be selected or clicked for a second or two. For a video with audio, the synchronization is very important.
• It’s OK to pause. If there is a long video or if you have to pause when in recording, it is all right. And you can resume your recording by capturing additional slides.
• Save your recording in the shareable format. To put the video on your websites, publish the output as Flash movie with Html page is nice. To share it on video sharing website like Youtube, you can publish it as Avi.

Well, have a try and make the video of screen for technical stuff. You may enjoy doing that.

About the Author:

Sameshow E-learning Software is dedicated to providing presentation and learning content authoring tools ideal for trade shows, online learning, enterprise training, conference, company presentations etc. Learn more about screencasting training.

Adward Chan, Sameshow E-Learning software provider, a regular writer on software.

Article Source: ArticlesBase.com – Step-by-step Guide Video – Tech Support Solution

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

Panasonic Lumix DMC-FH5 16.1 MP 4x Optical Zoom Digital Camera & 720p HD Video $39.00

EUC ~ HP photosmart 435 ~ 3.1 MP, up to 5x zoom, digital video capture w/ audio $15.00

Sony Cybershot DSCM1 5MP Digital Camera with 3x Optical Zoom & MPEG4 Video $49.99

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

Sony Bloggie Live(MHS-TS55) Video Camera with 4x Digital Zoom, 3.0-Inch Touchscr $169.99

Sony Bloggie Live(MHS-TS55) Video Camera with 4x Digital Zoom, 3.0-Inch Touchscr $169.99

Sony Bloggie Live(MHS-TS55) Video Camera with 4x Digital Zoom, 3.0-Inch Touchscr $169.99

Sony Bloggie Live(MHS-TS55) Video Camera with 4x Digital Zoom, 3.0-Inch Touchscr $169.99

Sony Bloggie Live(MHS-TS55) Video Camera with 4x Digital Zoom, 3.0-Inch Touchscr $169.99

Kodak EASYSHARE M532 14 MP 4x Wide Optical Zoom Digital Camera + Videos - Silver $49.95

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

COLORPIX Digital Video Camera, 4X ZOOM, WITH SOFTWARE, BLACK, IN ORIGINAL BOX. $25.99

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Samsung PL20 (Black) 2.7" LCD 5x Zoom HD Videos Digital Camera $113.53

Fuji Finepix S2950 14MP HD Digital Camera 18X Zoom 720p Video 3” LCD Black $159.95

NEW EMERSON 12 MEGAPIXEL DIGITAL CAMERA - SHOOTS VIDEO - 4X DIGITAL ZOOM $20.00

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

BLACK NIKON COOLPIX L110 15X OPTICAL ZOOM HD VIDEO DISITAL CAMERA G233004 $214.99

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

12.0 Mega Pixels DIGITAL VIDEO CAMCORDER CAMERA 8X Digital Zoom $134.00

NEW Black KODAK Z915 10MP 10x optic ZOOM HD VIDEO RECOR $139.88

New 16MP 3.0"TFT 16x ZOOM A70 HD Video Camcorder DV Camera $65.99

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Global Digtal Video Camera 3.1 Mega-Pixels 4X Digtal Zoom $15.00

HP PhotoSmart M22 4MP Camera 6x Digital Zoom Video $14.99

DXG 305V Digital Video Camera 4x Zoom 3.0 Mega Pixel $0.99

DXG 506V Digital Video Camera 4X Zoom 5.1 Mega Pixel $0.99

Casio Exilim EX-S8 Silver 12MP Digital Camera 4X Optical Zoom 2.7" LCD VGA Video $97.99

Samsung PL20 (Red) 2.7" LCD 5x Zoom HD Videos Digital Camera EC-PL20ZZBPSUS $98.92

Canon Powershot SX30 IS 14.1 MP Digital Camera w/ 35x Optical Zoom and HD Video $380.00

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Emerson HD Digital Video Camera/Camcorder 720p 5.0 MP 4X zoom $33.99

Nikon Coolpix L105 12.1 MP 15X Optical Zoom Black 720 HD Video Store Display! $97.00

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

14MP 2.7" TFT 12x Zoom Digital Camera Video Anti Shake $82.23

Digital Video Camera w 4x zoom & color LCD $39.99

Nikon Coolpix L120 Black 14.1 MP 21x Wide-Zoom 720p HD Video Refurbished $179.00

Global New Beginnings DV-136ZB 1.5" 3.1 MP Digital Video Camera with 4X Zoom $9.99

Fujifilm F80 EXR Digital Camera in Black New with 10x Optical Zoom and HD Video $279.99

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Boys Blue V-Tech 1.3 mp Kidizoom Camera Digital Zoom Video Sound NIB FREE SHIP! $34.99

New 16MP 3.0"TFT 16x ZOOM A70 HD Video Camcorder DV Camera $65.99

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

2.4" LCD 5.0MP CMOS 12.0MP 4X Digital Zoom Digital Video Camera Camcorder DV $60.25

Zoom Q3HD Q3 HD Video Recorder+16GB SD+Soft Case Bundle $299.00

1080P HD 4X Digital Zoom Full Car DVR DV Video Camera Cam 1440 x 1080 15fps $71.99

2.4" TFT 4X Zoom HD 8MP Digital Video Camcorder Camera DV /Simple, easy to use $39.99

3.0 Inch LCD Screen 32MB 8X Digital Zoom Digital Video Y4396020 $155.00

Samsung Digimax Digital Camera S600 6.0 Mega Pixels 3X Zoom/Video Mostly Works $15.00

Dino Lite Silver AM3011 200x Zoom w/USB Digital Microscope Video Handheld Camera $149.00

14MP 2.7" TFT 12X Zoom Digital Camera Video Anti Shake $68.89

Panasonic TZ5 10X Leica Lens HD Video w Zoom +2nd battery - better than ZS3,ZS5 $89.00

HD 720P 2.0 Inch LCD 5.0MP CMOS 12.0MP 4X Zoom Digital Video Camera Mini DV AVI $53.92

HD 2.7in LCD 5.0MP CMOS 8X Zoom Digital Video Camera Camcorder MP3/4 Player DVR $90.92

2.4" LCD 5.0MP CMOS 12.0MP 4X Digital Zoom Video Camera Camcorder DV $60.92

5M cmos sensor 4X digital zoom HD720P 2.4" LCD camera video DV hd free shipping $65.99

Black COLORPIX Digital Video Camera, 4X ZOOM - Handheld $0.01

New Fujifilm Finepix JX350 16MP 5x Optical Zoom HD Video Digital Camera Black $128.95

Bell Howell S7 Slim Digital Camera Red12 MP Video LCD Sceen 5X Zoom Point Shoot $77.39

GLOBAL DV136ZB DIGITAL VIDEO CAMERA 3.1 MP 4X DIGITAL ZOOM 1.8 INCH TFT LCD NIB $14.99

NEW Black KODAK ZD15 10MP 10x optic ZOOM HD VIDEO RECOR $145.00

Digital Camera Video Camcorder 4x Zoom 8MP 2.4" LCD TFT $51.10

12 MP 2.4"TFT Digital Camera Camcorder Video DV 8X Zoom $73.39

Simpleflix Digital Video Camera w/ Tripod&Pouch 4x Zoom LED Light Color Display $24.99

12MP 2.7" HD TFT 8X Zoom Video Digital Camera Camcorder $159.99

Fujifilm JX200 12MP Digital Camera 5 X ZOOM with HD Video and Panorama Mode $99.99

Global New Beginnings DV-136ZB 3.1 MP Digital Video Camera w/ 4 X Zoom, NewINBOX $35.00

▓█★Canon SX130 IS★720p HD Video★12x Zoom 12.1 MP★3" LCD★Digic 4★1Yr Warranty★█▓ $139.54

Fujifilm Finepix S2950 14.0 MP HD Digital Camera 18x Zoom 720p Video 3" LCD $54.00

GLOBAL 3.1 MP DIGITAL VIDEO CAMERA New silver 4x zoom digital movie $17.99

NEW GLOBAL DV136ZB DIGITAL VIDEO CAMERA 3.1 MP 4X DIGITAL ZOOM 1.8 INCH TFT LCD $19.50

GLOBAL DIGITAL VIDEO CAMERA W/3.1 MEGAPIXEL & 4X ZOOM $25.00

New SAMSUNG ST80 3" Digital Camera Videos 7X ZOOM + 4GB + Express Free Shipping $229.99

New SAMSUNG VLUU ES28 2.7" Digital Camera 5X Zoom Video $144.99

Bodum Bistro Electric Burr Coffee Grinder Ask any coffee connoisseur and they'll tell you that in order for coffee beans to develop their full flavor profile, they must be ground right before coming in contact with hot water. This is where the bistro electric burr coffee grinder comes in and beco...

Cuisinart DCC-1100 12-Cup Programmable Coffeemakers $110.00 Cuisinart 12-Cup Programmable Coffeemaker Enjoy freshly brewed coffee from the Cuisinart 12-Cup Programmable Coffeemaker, which is a classically designed coffeemaker accented with stainless steel for a look that is sure to enhance your countertop. Available in your choice of color, the fully automatic coffeemaker has 24-hour programmability, a self-cleaning function, a 1 to 4-cup setting to custom...

Lansky Deluxe 5-Stone Sharpening System $49.99 Sharpen all of your knives with ease with the Lansky Deluxe five-stone sharpening system. The system comes with five sharpening hones of different coarseness: an extra-coarse hone (70 grit), a coarse hone (120 grit), a medium hone (280 grit), a fine alumina oxide hone (600 grit), and an extra-fine ceramic hone (1,000 grit). As a result, you'll have the tools to sharpen virtually any type of kitche...

Wireless IP Pan/Tilt/ Night Vision Internet Surveillance Camera Built-in Microphone with Phone remote monitoring support - Black $51.79 Specs: Image Compression Format: M-JPEG standard Image Resolution: VGA(640x480) / QVGA(320x240) Sensor: 1/4 inch CMOS, 300,000 Pixels Light frequency: 50Hz, 60Hz or Outdoor Audio compression: ADPCM Data rate: 802.11b: 11Mbps (Max.), 802.11g: 54Mbps (Max.) Ethernet: One 10/100Mbps RJ-45 Viewing angle: 67? Horizontal Rotating Angle: 0~270? Vertical Rotating Angle: 0~120? Alarm Mode: motion detection...

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As a technical support staff, a question that I am asked a lot by my customers is “Can you show me the solution of the problem step by step?” I try really hard to state the operating steps to them by the words in the email or on the phone, but they don’t get what I mean for most of times. In fact, the 80% questions have been asking again and again, but I still have to answer them one by one. Now the solution is clear for me: Creating the step-by-step video for troubleshooting.

Why create a video for technical support?

• It is an easy way to explain your solution process
• No continual stop/start grabbing screenshots and typing instructions
• Easy to follow along and reproduce steps
• Friendly to users

• Reduce service costs with online customer self-service

To make a troubleshooting video, there are 4 steps to go: prepare your script, record screen activities, edit your recording, and publish your movie. There are some applications available to record what happens on your computer. A few of them are free, but with little editing feature. Some editing is necessary for making a compelling step-by-step video. Here I will focus on the editing feature of DemoCreator.

The advanced editing features enable you to edit the recording and add details to your video. Because the recorded movies are shown as a slide format in this screencasting tool, you can readily modify the pace and control the timing of objects such as visual components on the timeline editor for each slide. There is a library of available objects to decorate the recording, such as Flash animation, mouse movements, text box, edit entry, zoom-n-pan scale for specifying specific details for selected area, highlight boxes for spotlighting areas in a slide, and clickable buttons for directing users to a different slide or URL page. You can enhance the video by adding the objects to make the illustration explicit. Besides, you can rerecord the narration or import the music file to the video if it is in need. Furthermore, the existed project can be imported to the current recording project. It means that this screen recorder supports project reuse, and the multiple videos can be integrated as one.

To make a good step-by-step video, there are some useful tips:

• Prepare your recording script: Be familiar with the software you are going to demonstrate, and know clearly of the operating steps. If you want to add the narration to the video, you’d better write down the script or prepare it in your mind.
• Capture only the minimum screen area that you need. This will reduce the file size. And you can emphasize the important part by zooming and panning.
• Adjust the screen resolution and color quality: To improve your computer’s performance during the screen-capture session, especially if you plan to capture the entire computer screen, reducing the screen resolution and color quality is good for the recording performance.
• Be aware of your mouse movements: When selected the Taking screenshots recording mode, avoid the unnecessary clicks; when selected the Full motion recording, you may hang the mouse to the area which need to be selected or clicked for a second or two. For a video with audio, the synchronization is very important.
• It’s OK to pause. If there is a long video or if you have to pause when in recording, it is all right. And you can resume your recording by capturing additional slides.
• Save your recording in the shareable format. To put the video on your websites, publish the output as Flash movie with Html page is nice. To share it on video sharing website like Youtube, you can publish it as Avi.

Well, have a try and make the video of screen for technical stuff. You may enjoy doing that.

About the Author:

Sameshow E-learning Software is dedicated to providing presentation and learning content authoring tools ideal for trade shows, online learning, enterprise training, conference, company presentations etc. Learn more about screencasting training.

Adward Chan, Sameshow E-Learning software provider, a regular writer on software.

Article Source: ArticlesBase.com – Step-by-step Guide Video – Tech Support Solution

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

Panasonic Lumix DMC-FH5 16.1 MP 4x Optical Zoom Digital Camera & 720p HD Video $39.00

EUC ~ HP photosmart 435 ~ 3.1 MP, up to 5x zoom, digital video capture w/ audio $15.00

Sony Cybershot DSCM1 5MP Digital Camera with 3x Optical Zoom & MPEG4 Video $49.99

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

Sony Bloggie Live(MHS-TS55) Video Camera with 4x Digital Zoom, 3.0-Inch Touchscr $169.99

Sony Bloggie Live(MHS-TS55) Video Camera with 4x Digital Zoom, 3.0-Inch Touchscr $169.99

Sony Bloggie Live(MHS-TS55) Video Camera with 4x Digital Zoom, 3.0-Inch Touchscr $169.99

Sony Bloggie Live(MHS-TS55) Video Camera with 4x Digital Zoom, 3.0-Inch Touchscr $169.99

Sony Bloggie Live(MHS-TS55) Video Camera with 4x Digital Zoom, 3.0-Inch Touchscr $169.99

Kodak EASYSHARE M532 14 MP 4x Wide Optical Zoom Digital Camera + Videos - Silver $49.95

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

COLORPIX Digital Video Camera, 4X ZOOM, WITH SOFTWARE, BLACK, IN ORIGINAL BOX. $25.99

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Samsung PL20 (Black) 2.7" LCD 5x Zoom HD Videos Digital Camera $113.53

Fuji Finepix S2950 14MP HD Digital Camera 18X Zoom 720p Video 3” LCD Black $159.95

NEW EMERSON 12 MEGAPIXEL DIGITAL CAMERA - SHOOTS VIDEO - 4X DIGITAL ZOOM $20.00

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

BLACK NIKON COOLPIX L110 15X OPTICAL ZOOM HD VIDEO DISITAL CAMERA G233004 $214.99

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

12.0 Mega Pixels DIGITAL VIDEO CAMCORDER CAMERA 8X Digital Zoom $134.00

NEW Black KODAK Z915 10MP 10x optic ZOOM HD VIDEO RECOR $139.88

New 16MP 3.0"TFT 16x ZOOM A70 HD Video Camcorder DV Camera $65.99

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Global Digtal Video Camera 3.1 Mega-Pixels 4X Digtal Zoom $15.00

HP PhotoSmart M22 4MP Camera 6x Digital Zoom Video $14.99

DXG 305V Digital Video Camera 4x Zoom 3.0 Mega Pixel $0.99

DXG 506V Digital Video Camera 4X Zoom 5.1 Mega Pixel $0.99

Casio Exilim EX-S8 Silver 12MP Digital Camera 4X Optical Zoom 2.7" LCD VGA Video $97.99

Samsung PL20 (Red) 2.7" LCD 5x Zoom HD Videos Digital Camera EC-PL20ZZBPSUS $98.92

Canon Powershot SX30 IS 14.1 MP Digital Camera w/ 35x Optical Zoom and HD Video $380.00

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Emerson HD Digital Video Camera/Camcorder 720p 5.0 MP 4X zoom $33.99

Nikon Coolpix L105 12.1 MP 15X Optical Zoom Black 720 HD Video Store Display! $97.00

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

14MP 2.7" TFT 12x Zoom Digital Camera Video Anti Shake $82.23

Digital Video Camera w 4x zoom & color LCD $39.99

Nikon Coolpix L120 Black 14.1 MP 21x Wide-Zoom 720p HD Video Refurbished $179.00

Global New Beginnings DV-136ZB 1.5" 3.1 MP Digital Video Camera with 4X Zoom $9.99

Fujifilm F80 EXR Digital Camera in Black New with 10x Optical Zoom and HD Video $279.99

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

Boys Blue V-Tech 1.3 mp Kidizoom Camera Digital Zoom Video Sound NIB FREE SHIP! $34.99

New 16MP 3.0"TFT 16x ZOOM A70 HD Video Camcorder DV Camera $65.99

NEW! Aquapack Underwater Digital Camera Video 8X Zoom~Free WaterProof Case! $52.99

2.4" LCD 5.0MP CMOS 12.0MP 4X Digital Zoom Digital Video Camera Camcorder DV $60.25

Zoom Q3HD Q3 HD Video Recorder+16GB SD+Soft Case Bundle $299.00

1080P HD 4X Digital Zoom Full Car DVR DV Video Camera Cam 1440 x 1080 15fps $71.99

2.4" TFT 4X Zoom HD 8MP Digital Video Camcorder Camera DV /Simple, easy to use $39.99

3.0 Inch LCD Screen 32MB 8X Digital Zoom Digital Video Y4396020 $155.00

Samsung Digimax Digital Camera S600 6.0 Mega Pixels 3X Zoom/Video Mostly Works $15.00

Dino Lite Silver AM3011 200x Zoom w/USB Digital Microscope Video Handheld Camera $149.00

14MP 2.7" TFT 12X Zoom Digital Camera Video Anti Shake $68.89

Panasonic TZ5 10X Leica Lens HD Video w Zoom +2nd battery - better than ZS3,ZS5 $89.00

HD 720P 2.0 Inch LCD 5.0MP CMOS 12.0MP 4X Zoom Digital Video Camera Mini DV AVI $53.92

HD 2.7in LCD 5.0MP CMOS 8X Zoom Digital Video Camera Camcorder MP3/4 Player DVR $90.92

2.4" LCD 5.0MP CMOS 12.0MP 4X Digital Zoom Video Camera Camcorder DV $60.92

5M cmos sensor 4X digital zoom HD720P 2.4" LCD camera video DV hd free shipping $65.99

Black COLORPIX Digital Video Camera, 4X ZOOM - Handheld $0.01

New Fujifilm Finepix JX350 16MP 5x Optical Zoom HD Video Digital Camera Black $128.95

Bell Howell S7 Slim Digital Camera Red12 MP Video LCD Sceen 5X Zoom Point Shoot $77.39

GLOBAL DV136ZB DIGITAL VIDEO CAMERA 3.1 MP 4X DIGITAL ZOOM 1.8 INCH TFT LCD NIB $14.99

NEW Black KODAK ZD15 10MP 10x optic ZOOM HD VIDEO RECOR $145.00

Digital Camera Video Camcorder 4x Zoom 8MP 2.4" LCD TFT $51.10

12 MP 2.4"TFT Digital Camera Camcorder Video DV 8X Zoom $73.39

Simpleflix Digital Video Camera w/ Tripod&Pouch 4x Zoom LED Light Color Display $24.99

12MP 2.7" HD TFT 8X Zoom Video Digital Camera Camcorder $159.99

Fujifilm JX200 12MP Digital Camera 5 X ZOOM with HD Video and Panorama Mode $99.99

Global New Beginnings DV-136ZB 3.1 MP Digital Video Camera w/ 4 X Zoom, NewINBOX $35.00

▓█★Canon SX130 IS★720p HD Video★12x Zoom 12.1 MP★3" LCD★Digic 4★1Yr Warranty★█▓ $139.54

Fujifilm Finepix S2950 14.0 MP HD Digital Camera 18x Zoom 720p Video 3" LCD $54.00

GLOBAL 3.1 MP DIGITAL VIDEO CAMERA New silver 4x zoom digital movie $17.99

NEW GLOBAL DV136ZB DIGITAL VIDEO CAMERA 3.1 MP 4X DIGITAL ZOOM 1.8 INCH TFT LCD $19.50

GLOBAL DIGITAL VIDEO CAMERA W/3.1 MEGAPIXEL & 4X ZOOM $25.00

New SAMSUNG ST80 3" Digital Camera Videos 7X ZOOM + 4GB + Express Free Shipping $229.99

New SAMSUNG VLUU ES28 2.7" Digital Camera 5X Zoom Video $144.99

Bodum Bistro Electric Burr Coffee Grinder Ask any coffee connoisseur and they'll tell you that in order for coffee beans to develop their full flavor profile, they must be ground right before coming in contact with hot water. This is where the bistro electric burr coffee grinder comes in and beco...

Cuisinart DCC-1100 12-Cup Programmable Coffeemakers $110.00 Cuisinart 12-Cup Programmable Coffeemaker Enjoy freshly brewed coffee from the Cuisinart 12-Cup Programmable Coffeemaker, which is a classically designed coffeemaker accented with stainless steel for a look that is sure to enhance your countertop. Available in your choice of color, the fully automatic coffeemaker has 24-hour programmability, a self-cleaning function, a 1 to 4-cup setting to custom...

Lansky Deluxe 5-Stone Sharpening System $49.99 Sharpen all of your knives with ease with the Lansky Deluxe five-stone sharpening system. The system comes with five sharpening hones of different coarseness: an extra-coarse hone (70 grit), a coarse hone (120 grit), a medium hone (280 grit), a fine alumina oxide hone (600 grit), and an extra-fine ceramic hone (1,000 grit). As a result, you'll have the tools to sharpen virtually any type of kitche...

Zenon - The Zequel - Disney Channel Original Movie [VHS] $14.99 This exciting follow-up to the hit Disney Channel Original Movie ZENON: GIRL OF THE 21ST CENTURY finds Zenon (Kirsten Storms, TV's DAYS OF OUR LIVES) and Nebula (Shadia Simmons, QUINTS, THE COLOR OF FRIENDSHIP) in the middle of another far-out predicament! After a purely innocent accident of gigantic proportions, Commander Plank assigns Zenon to the most boring job in the world -- working in the A...

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As a technical support staff, a question that I am asked a lot by my customers is “Can you show me the solution of the problem step by step?” I try really hard to state the operating steps to them by the words in the email or on the phone, but they don’t get what I mean for most of times. In fact, the 80% questions have been asking again and again, but I still have to answer them one by one. Now the solution is clear for me: Creating the step-by-step video for troubleshooting.

Why create a video for technical support?

• It is an easy way to explain your solution process
• No continual stop/start grabbing screenshots and typing instructions
• Easy to follow along and reproduce steps
• Friendly to users

• Reduce service costs with online customer self-service

To make a troubleshooting video, there are 4 steps to go: prepare your script, record screen activities, edit your recording, and publish your movie. There are some applications available to record what happens on your computer. A few of them are free, but with little editing feature. Some editing is necessary for making a compelling step-by-step video. Here I will focus on the editing feature of DemoCreator.

The advanced editing features enable you to edit the recording and add details to your video. Because the recorded movies are shown as a slide format in this screencasting tool, you can readily modify the pace and control the timing of objects such as visual components on the timeline editor for each slide. There is a library of available objects to decorate the recording, such as Flash animation, mouse movements, text box, edit entry, zoom-n-pan scale for specifying specific details for selected area, highlight boxes for spotlighting areas in a slide, and clickable buttons for directing users to a different slide or URL page. You can enhance the video by adding the objects to make the illustration explicit. Besides, you can rerecord the narration or import the music file to the video if it is in need. Furthermore, the existed project can be imported to the current recording project. It means that this screen recorder supports project reuse, and the multiple videos can be integrated as one.

To make a good step-by-step video, there are some useful tips:

• Prepare your recording script: Be familiar with the software you are going to demonstrate, and know clearly of the operating steps. If you want to add the narration to the video, you’d better write down the script or prepare it in your mind.
• Capture only the minimum screen area that you need. This will reduce the file size. And you can emphasize the important part by zooming and panning.
• Adjust the screen resolution and color quality: To improve your computer’s performance during the screen-capture session, especially if you plan to capture the entire computer screen, reducing the screen resolution and color quality is good for the recording performance.
• Be aware of your mouse movements: When selected the Taking screenshots recording mode, avoid the unnecessary clicks; when selected the Full motion recording, you may hang the mouse to the area which need to be selected or clicked for a second or two. For a video with audio, the synchronization is very important.
• It’s OK to pause. If there is a long video or if you have to pause when in recording, it is all right. And you can resume your recording by capturing additional slides.
• Save your recording in the shareable format. To put the video on your websites, publish the output as Flash movie with Html page is nice. To share it on video sharing website like Youtube, you can publish it as Avi.

Well, have a try and make the video of screen for technical stuff. You may enjoy doing that.

About the Author:

Sameshow E-learning Software is dedicated to providing presentation and learning content authoring tools ideal for trade shows, online learning, enterprise training, conference, company presentations etc. Learn more about screencasting training.

Adward Chan, Sameshow E-Learning software provider, a regular writer on software.

Article Source: ArticlesBase.com – Step-by-step Guide Video – Tech Support Solution

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

Panasonic Lumix DMC-FH5 16.1 MP 4x Optical Zoom Digital Camera & 720p HD Video $39.00

EUC ~ HP photosmart 435 ~ 3.1 MP, up to 5x zoom, digital video capture w/ audio $15.00

Sony Cybershot DSCM1 5MP Digital Camera with 3x Optical Zoom & MPEG4 Video $49.99

Aquapack Underwater Digital Camera Video 8X Zoom~New! $39.99

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Electric Light Orchestra (ELO) - Zoom Tour Live $5.48 This superlative concert video is a godsend for fans of Electric Light Orchestra, since ELO's Zoom tour was cut short, sadly, because of lackluster ticket sales. Judging from this tour-opening performance (in May 2001, at the CBS studios in Los Angeles), those canceled gigs were a major loss, because Jeff Lynne's revamped ELO is in top form, playing six new songs from Zoom (ELO's first releas...

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As a technical support staff, a question that I am asked a lot by my customers is “Can you show me the solution of the problem step by step?” I try really hard to state the operating steps to them by the words in the email or on the phone, but they don’t get what I mean for most of times. In fact, the 80% questions have been asking again and again, but I still have to answer them one by one. Now the solution is clear for me: Creating the step-by-step video for troubleshooting.

Why create a video for technical support?

• It is an easy way to explain your solution process
• No continual stop/start grabbing screenshots and typing instructions
• Easy to follow along and reproduce steps
• Friendly to users

• Reduce service costs with online customer self-service

To make a troubleshooting video, there are 4 steps to go: prepare your script, record screen activities, edit your recording, and publish your movie. There are some applications available to record what happens on your computer. A few of them are free, but with little editing feature. Some editing is necessary for making a compelling step-by-step video. Here I will focus on the editing feature of DemoCreator.

The advanced editing features enable you to edit the recording and add details to your video. Because the recorded movies are shown as a slide format in this screencasting tool, you can readily modify the pace and control the timing of objects such as visual components on the timeline editor for each slide. There is a library of available objects to decorate the recording, such as Flash animation, mouse movements, text box, edit entry, zoom-n-pan scale for specifying specific details for selected area, highlight boxes for spotlighting areas in a slide, and clickable buttons for directing users to a different slide or URL page. You can enhance the video by adding the objects to make the illustration explicit. Besides, you can rerecord the narration or import the music file to the video if it is in need. Furthermore, the existed project can be imported to the current recording project. It means that this screen recorder supports project reuse, and the multiple videos can be integrated as one.

To make a good step-by-step video, there are some useful tips:

• Prepare your recording script: Be familiar with the software you are going to demonstrate, and know clearly of the operating steps. If you want to add the narration to the video, you’d better write down the script or prepare it in your mind.
• Capture only the minimum screen area that you need. This will reduce the file size. And you can emphasize the important part by zooming and panning.
• Adjust the screen resolution and color quality: To improve your computer’s performance during the screen-capture session, especially if you plan to capture the entire computer screen, reducing the screen resolution and color quality is good for the recording performance.
• Be aware of your mouse movements: When selected the Taking screenshots recording mode, avoid the unnecessary clicks;